Work-related stress has become an important issue within the hospitality literature. Inspite of the increase in the\nnumber of hotel facilities with its corresponding increase in employment opportunities in the Kumasi Metropolis little\nis known on work-related stress among frontline employees. Questionnaires were administered to 296 frontline hotel\nemployees in the Metropolis with a view of assessing the causes and effects of work-related stress. From the study,\nit emerged that seven factors cause work-related stress. Frontline hotel employees indicated they suffer headaches,\nbecome frustrated and are unable to concentrate as a result of work-related stress. Hotel managers should address\nissues relating to training of frontline employees in the bid to empower them to handle problems that arise as a result\nof dealing with guests. Finally, frontline employees are encouraged to include relaxation activities such as exercising\nand taking enough rest in their daily routine.
Loading....